Frequently Asked Questions

1. Do you have a physical store?

We operate 100% online and do not have a physical store. We are situated and operated from Johannesburg, South-Africa.

2. How long will my order take to arrive?

If we have your item in stock, delivery in South-Africa takes approximately 2-4 business days depending on location.

If we don't have stock, the delivery time is approximately 2-3 weeks

3. Is this locally made or imported?

We are so proud to say we supply a range of exclusively locally made garments and jewellery.

The locally made range is manufactured at our factory in Johannesburg and is designed by the founder herself. 

4.  What do I do if you don't have my size available?

If your size is not present, please get in touch with us by email at hello@themodernatural.com and we will do our best to assist in getting you the right size, either by special order or made custom to your measurements if possible.